Terms of Service

These Terms of Service (“Terms”) govern your access and use of the Pethealer website, services, and all product purchases for customers located in Vietnam. By browsing our site, placing orders, or using our services, you agree to abide by these Terms and all store policies.

1. General Agreement

Pethealer provides pet care products and online shopping services for personal, non-commercial use only. All features, content, and services on this website are subject to updates, adjustments, and availability changes without prior notice.

2. User Account & Site Use

You may browse our store as a guest or submit orders as a customer. You agree to provide truthful, accurate, and complete recipient information, including name, phone number, and delivery address for all orders. You are responsible for maintaining the confidentiality of your order information and any actions submitted under your user session.

Any fraudulent, misleading, or suspicious order activity may result in order cancellation and service restriction.

3. Order & Purchase Terms

All product orders placed on Pethealer are subject to stock availability, verification, and logistic confirmation. We reserve the right to refuse, cancel, or suspend any order due to incorrect information, out-of-stock items, system errors, or abnormal user behavior.

All product descriptions, images, and specifications are for reference only. We strive to ensure accurate content but do not guarantee zero errors or absolute consistency.

4. Payment Terms

We support online payment and Cash on Delivery (COD) services for Vietnam customers. All payment methods, fees, and terms follow our official Payment Policy. Customers must complete payment rules accordingly and avoid unreasonable order rejection, which may cause service limitations.

5. Shipping, Returns & Refunds

All delivery processing, shipping time, tracking, return eligibility, and refund conditions follow our Shipping Policy and Return Policy. Delivery times are estimated and not fully guaranteed. Opened pet care products are non-returnable due to hygiene regulations.

6. Product Usage & Liability

Pethealer products are daily pet care supplements and hygiene items. Our products are not medical medicines and cannot replace professional veterinary diagnosis, treatment, or medical care. We are not liable for pet health issues caused by improper product use, incorrect feeding, or failure to seek veterinary treatment.

7. Intellectual Property

All website content, including texts, images, logos, designs, and product copy, belongs to Pethealer. No unauthorized copying, redistribution, commercial reproduction, or modification is allowed without official permission.

8. Policy Updates

We may update these Terms of Service at any time without prior notice. Continued website browsing and ordering after updates means you accept the latest Terms.