Contact information

Need Help?
Our customer support team is here to assist with product information, ordering, payment, shipping, tracking and returns.

Product Questions
Unsure which Pethealer product is right for your pet? Please tell us:
• Cat or dog
• Age
• Approximate weight
• Product you're interested in
• Your main daily care concern

For medical symptoms, diagnosis or treatment questions, please contact a qualified veterinarian.

Order Support
For faster assistance with an existing order, please include:
• Order number
• Name used for the order
• Phone number or email
• Brief description of the issue

For damaged, incorrect or missing items, please also provide clear photos of the parcel and products received.

Before Contacting Us
You may find an immediate answer in our:
• Frequently Asked Questions
• Shipping & Delivery
• Track Your Order
• Returns & Refunds
• Payment Information
• Pet Care Guide

The company name, registered contact address and support email above match Pethealer's currently published official contact information.